FAQ
We hope you find the answers to any questions you have here. Please don't hesitate to get in contact if you'd like to inquire directly.
Product & Application
Is your paint a powder or a liquid?
Dalray Limewash comes in a powdered form. This means it weighs a quarter of the weight of regular paint, saving you money on shipping. All you have to do is add hot water and mix once it arrives!
How do I mix and use Dalray limewash paint?
We have detailed instructions on our website! To see how to use and apply our paint, please visit our instructions page.
What surfaces can I use Dalray paint on?
Dalray limewash paint can be used on a wide range of surfaces, however different surfaces may require different application processes. See a summary chart of suitable surfaces and recommended preparation on our instructions page.
Which primers do you recommend?
Our paint is compatible with a wide range of mineral or water-based primers. Of widely available brands. we recommend Dulux One Step Prep, Taubmans 3 in 1 Prep or Taubmans Professional Undercoat as these have adhesion qualities suited to limewash paint.
We do not recommend primers with stronger sealing properties or glossier finishes, such as British Paints Water-based 4 in 1 Prep Primer Sealer Undercoat, as these provide a less adhesive surface for the limewash paint and may result in a different finish. If you have used a strong sealing or glossy primer, we recommend lightly sanding the primed surface prior to application of limewash paint to provide a more adhesive surface.
We do not recommend oil-based primers as these generally produce a more glossy surface.
Do unpainted brick or render need to be primed before using Dalray limewash paint?
No - unpainted brick and render do not need to be primed regardless of whether they are indoor or outdoor surfaces. They are porous enough that the paint adheres extremely well to their surfaces, so a primer is not required.
If the brick or render has been previously painted, a primer will be required.
What is the typical coverage of Dalray paint?
Typical coverage of Dalray paint is 10㎡ per litre, based on 2 coats of paint.
When our full sized product is mixed with 2.6L of water, it forms approximately 4 litres of limewash paint which is enough to cover about 40㎡ of primed wall with two coats. In other words, our 1.4kg product should be enough paint to cover an average sized bedroom (approximately).
Coverage for brick and render will be lower due to the porosity and absorbancy of those surfaces.
How does the tone and texture of limewash vary from regular paint?
Unlike the uniform tone of regular paint, limewash is known for its organic variations in tone, which look like subtle clouds from afar. The tone of Dalray Limewash is affected by the type of limestone, pigments and natural agents we add. We aim to produce limewash with subtle tone variations that tastefully bring rooms to life, however if you are looking for more variation in tone we'd recommend one of our darker colours. The darker the colour of the paint, the more variation.
It is an organic, natural product, so for this reason the texture of limewash is chalky, or slightly powdery and soft to the touch. Limewash paint is most chalky during the week after application while it sets and cures.
How does limewash wear compared to regular paint?
By nature of the organic elements in limewash paint, it is slightly less hardy than modern paints which have chemical additives to improve their hardiness. For most regular applications, such as painting the walls of lounge rooms, bedrooms and hallways, we find this isn't a concern.
For applications where there is expected to be additional wear and tear, customers could apply a clear, matte spray-on paint sealer once our limewash has dried to preserve the surface. However, the benefit of limewash without a sealer is that it's very easy to do touch-ups and it retains the breathability of the paint.
Orders & Payment
What payment methods do you accept?
We accept Apple Pay, PayPal and Stripe payments for all transactions.
Does Dalray offer Trade services?
We work closely with designers and tradespeople to deliver value and premium finishes to their clients.
Our powdered limewash is cost effective, easy to handle and delivers a distinctive finish for private and commercial spaces. We offer competitive volume discounts and custom orders to our trade partners.
Please enquire via our contact form to discuss how we can support your business.
Shipping & Returns
Do you ship outside of Australia and New Zealand?
We currently only ship to Australia and New Zealand. We’re working on expanding our shipping options in the future. For more information, see our Shipping & Returns page. Thank you for your interest!
What is your refund policy?
We offer refunds for all damaged or faulty items. Please contact us if you receive a damaged product. If you are not satisfied with our product, please also get in contact with us. For more information, see our Shipping & Returns page.
How can I track my order?
We provide tracking through Australia Post and Aramex. Once your order is shipped, you will receive a tracking number via email. For more information, see our Shipping & Returns page.
How long will it take to receive my order?
We ship orders from our warehouse within 2-5 business days so you can get painting quickly! For more information, see our Shipping & Returns page.
Contact
How do I contact customer service?
You can reach our customer service team through the chat feature on our website or by emailing us directly at info@dalray.com.au
Does Dalray have a studio I can visit?
To deliver our paints to you at the best price, we currently do not operate a physical studio. Please contact us via our forms if you require more information about our products available and their finishes.