Frequently asked questions
We understand that painting comes with a lot of questions. If you don't see an answer to your question on this page, please get in touch - we're always happy to help.
1
Is your paint a powder or a liquid?
Dalray Limewash comes in a powdered form. This means it weighs a quarter of the weight of regular paint, saving you money on shipping. All you have to do is add hot water and mix once it arrives!
2
How do I mix and use Dalray limewash paint?
We have detailed instructions on our website! To see how to use and apply our paint, please visit to our instructions page.
3
How does the tone and texture of limewash vary from regular paint?
Unlike the uniform tone of regular paint, limewash is known for its organic variations in tone, which look like subtle clouds from afar. The tone of Dalray Limewash is affected by the type of limestone, pigments and natural agents we add. We aim to produce limewash with subtle tone variations that tastefully bring rooms to life, however if you are looking for more variation in tone we'd recommend one of our darker colours, such as our French Taupe or Dove Grey. The darker the colour of the paint, the more variation.
It is an organic, natural product, so for this reason the texture of limewash is chalky, or slightly powdery and soft to the touch.
4
Can I use Dalray limewash on brick or rendered surfaces?
Yes, you can use Dalray paint on brick or render! Our paints work well on porous surfaces like brick, including internal fireplaces and external brick fascia or cement render. The paint penetrates the brick, allowing it to breathe, which helps prevent moisture build-up and cracking. No undercoat is required because the surface of brick and render is so porous. However, if your walls have an inconsistent finish colour-wise and you’re looking for even coverage, we advise that you prepare your internal walls with two coats of a water-based or acrylic primer so as to start from a white base.
5
How does limewash wear compared to regular paint?
By nature of the organic elements in limewash paint, it is slightly less hardy than modern paints which have chemical additives to improve their hardiness. This means that the finish can be slightly powdery. For most regular applications, such as painting the walls of lounge rooms, bedrooms and hallways, we find this isn't a concern.
For applications where there is expected to be additional wear and tear, customers could apply a clear, matte spray-on paint sealer once our limewash has dried to preserve the surface. However, the benefit of limewash without a sealer is that it's very easy to do touch-ups and it retains the breathability of the paint.
6
Do you ship internationally?
No, we currently only ship within Australia. We’re working on expanding our shipping options in the future. Thank you for your understanding!
7
What is your refund policy?
We offer refunds for all damaged or faulty items. Please contact us if you receive a damaged product. If you are not satisfied with our product, please also get in contact with us.
8
How can I track my order?
We provide tracking through Australia Post. Once your order is shipped, you will receive a tracking number via email.
9
How long will it take to receive my order?
Our product is made to order each time. However, we ship orders within 2-5 business days so you can get painting asap.
10
What payment methods do you accept?
We accept PayPal and Stripe payments for all transactions.
11
How do I contact customer service?
You can reach our customer service team through the chat feature on our website or by emailing us directly.